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Shipping & Returns

Shipping

Happy Dog Project delivers Australia wide.

We offer Free Shipping for orders valued at $95 or over.

We use Australia Post regular parcel services.

There are often instances when a product you have ordered is not in stock, if that is the case you will be notified and we will endeavour to have your order dispatched in a timely manner.

 

Returns Policy

We will accept returns within 30 days of delivery.

We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

If you receive an item and you are not completely happy with it or it is not the right size, just return it to us in a new, resalable condition (no signs of usage, free of dog hair, undamaged, odour-free)  with its original packaging and tags.

We recommend carefully trying on your new products indoors, keeping the packaging intact, before taking outside.

Please send back items to the address below:

Happy Dog Project

96 Lockwood St

Merrylands NSW

We recommend selecting a shipping method that includes a tracking number.

Include a brief explanation of your return, including a copy of the invoice or invoice number.

An email notification will be sent upon the credit being provided to the card. 

Exchange

To make an exchange, please follow the above return process, and then place a new order for the items you would like.

Exchanges are handled as separate transactions. 

Your return will be credited to your credit card and your new order will be charged to your credit card.

 

Warranty/Guarantee

We guarantee our products at time of purchase against material defects and workmanship for one year. 

If you experience a problem with one of our products please contact us.